When you're a client, you don’t have to wonder if someone’s on the other end. We’re here — and we answer.
We know how frustrating it is to wait days for an email reply or go in circles with a bot. That’s why we added Open Phone Access for our active clients.
During phone hours, if you have a quick question or need to clarify something, you can call us — or text to request a callback. We’ll hop on the phone for up to 5 minutes to get you the answers or direction you need.
Here’s how it works:
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Clients get access to our Open Phone Hours
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If we miss your call, just text us — we’ll get you a callback when a team member is available
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Calls are meant for quick answers or clarifications — about 5 minutes max
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For larger issues or requests, we’ll move the conversation into our support ticket system (so the whole team can help you quickly and accurately)
Why It Matters:
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No more waiting days for responses
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A real human team who knows your account
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Quick, personal, and respectful of everyone’s time
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Support that’s actually supportive